Quality Improvement Services


NYC REACH can guide a practice in choosing a Certified EHR that best fits their needs.


Clinical Specialty Support
Customer Support Services
Public Health Reporting Capabilities Content (e.g. immunization registry, syndromic surveillance, cancer registries)
Implementation timelines (how quickly the system can be installed, tested and turned on in your practice)
Available integration with lab and diagnostic companies
Ability to exchange information with other EHR systems and Health Information Exchanges (HIEs)
Reporting capabilities for participating programs such as Meaningful Use, Accountable Care Organizations, and Patient Centered Medical Home

NYC REACH offers educational materials to connect a practice to resources that will help in the decision of which EHR will best serve the practice.
For help starting your EHR system search, contact NYC REACH today!

Meaningful Use

What is Meaningful Use?

Meaningful Use, also known as Centers for Medicare and Medicaid Services’ (CMS) EHR Incentive Program, gives financial incentives to providers who demonstrate “Meaningful Use” of EHR technology. Providers can receive payments and avoid penalties if they use an EHR to capture patient data, coordinate care of the patient and engage with patients.

Why should I participate?
  • Providers who see more than 30% Medicaid patients can earn up to $63,750 in incentive payments.
  • All providers who bill Medicare Part B should participate in Meaningful Use to avoid payment adjustments.
  • Aside from financial reasons, successful achievement of Meaningful Use establishes a necessary foundation for other quality improvement and incentive programs supporting value-based care, care coordination, and quality improvement such as Patient-Centered Medical Home (PCMH), Physician Quality Reporting System (PQRS), and Delivery System Reform Incentive Program (DSRIP).

Keep in mind that adopting and documenting enough data in an EHR to qualify for Meaningful Use can take months, so do not put off making this important decision to transform your practice.

1. Determine EHR Incentive Program Eligibility

Eligible* provider types:

  • Physicians (MD, DO)
  • Dentists (DDS, DMD)
  • Nurse Practitioners (NP)
  • Certified Nurse-Midwives (CNMW)
  • Physician Assistants (PA) who practice in a Federally Qualified Health Center (FQHC)

*These provider types are eligible for Meaningful Use if they are not hospital-based practitioners. Hospital-based practitioners are defined as providers who see more that 90% of patients as hospital inpatients or ED visits are considered hospital-based.

Providers can qualify for either the Medicaid or the Medicare EHR Incentive Program:

  • Medicaid EHR Incentive Program – requires providers to meet a 30% Medicaid patient volume (20% for pediatricians) threshold. Participation will earn incentives for the provider and protect the provider from Medicare penalties, if the provider sees any Medicare patients.
  • Medicare EHR Incentive Program – for providers who cannot meet the 30% Medicaid patient volume so as to avoid the Medicare Part B penalty. The Medicare EHR Incentive Program no longer provides incentive payments, but will prevent penalties.

To find out more information about eligibility, visit the CMS website.
For more information about payment adjustments, read Payment Adjustments below.

2. Adopt Certified EHR Technology

CMS and the Office of the National Coordinator for Health Information Technology (ONC) have set standards and other criteria that EHRs must use in order to qualify for the Medicare and Medicaid EHR Incentive Programs. In order to be eligible for an incentive payment, providers must use an EHR that is specifically certified for the EHR Incentive Programs. Certified EHR technology offers providers with the necessary technological capabilities and security to help meet Meaningful Use criteria.
NYC REACH can guide a practice in choosing a Certified EHR that best fits their needs. Contact NYC REACH today to start your EHR system search.

To determine if an EHR system is currently certified, view the ONC Certified Health IT Product List (CHPL).

3. Meet Meaningful Use Requirements

Providers must meet specific required measures and document data in the EHR to attest to Meaningful Use


4. Attest

All participating providers must successfully demonstrate Meaningful Use by submitting EHR data to an attestation system in order to receive incentive payments and/or avoid payment adjustments.


Incentive payments are only available through the Medicaid EHR Incentive Program.

Participants in the Medicaid EHR Incentive Program can earn up to $63,750. Incentive payments are time-sensitive and require measures to be met within a particular timeframe each year and for attestations to be completed by March 31st of the following year.

To receive the entire amount of incentive payments, providers must start the Medicaid EHR Incentive Program in 2016.

Providers can qualify for the first payment by Adopting, Implementing, Upgrading OR by demonstrating Meaningful Use of Certified EHR Technology in their first participation year. Providers are required to demonstrate Meaningful Use in each subsequent year to continue to qualify for payment and avoid payment adjustments.


All providers that bill for Part B services on the Medicare Physician Fee Schedule will experience payment reductions in 2015 if they do not demonstrate Meaningful Use in 2013.

The payment reduction for Medicare Fee-for-Service physicians starts at 1% and increases up to 5% for every year that you are not demonstrating Meaningful Use. Hospital-based physicians are not subject to possible payment reductions.

Medicaid providers who are only eligible to participate in the Medicaid EHR Incentive Program are not subject to these payment adjustments.

Payment adjustments are calculated on a two-year schedule. As an example, a physician who accepts both Medicare and Medicaid reimbursements but was not able to demonstrate Meaningful Use in 2013 will have a Medicare fee-schedule reduction in their Medicare claims.

The payment reduction for Medicare Fee-for-Service physicians starts at 1% and increases up to 5% for every year that you are not demonstrating Meaningful Use. Hospital-based physicians are not subject to possible payment reductions.

Additional Services

As the healthcare industry shifts to value-based care, NYC REACH wants to continue to help providers succeed in delivering the best care to their patients.
NYC REACH supports providers through participation in programs around accountable care, patient-centered care and targeted improvements on public health priorities.

NYC REACH has services to help practices improve care coordination, patient engagement, and utilize health information systems, such as electronic health records (EHRs), to follow-up and monitor the health of their patient populations.

Group training and personalized support are offered for:

Revenue Cycle Optimization

Documentation and coding can be complex, and with requirements changing under the Affordable Care Act and adoption of ICD-10, this complexity is sure to increase.
NYC REACH will help prepare providers for the future by offering new services including billing consulting services and new revenue cycle management classes.
Members of NYC REACH can purchase personalized support and review revenue cycle optimization best practices, such as:

  • Clearinghouse support (e.g. rejection analysis, ERA / EFT enrollment assistance)
  • Front Desk related workflow (e.g. eligibility verification, referrals, appointment scheduling, visit status reconciliation, co-payment collection)
  • Creating, scrubbing, submitting claims and posting payments
  • Documentation & Coding (e.g. Specialty Specific CPT, ICD-9 and HCPCS Codes)
  • Identification of problem areas through financial reporting tools (e.g. A/R analysis)
  • Updates relating to Transitional Care Management (TCM) and Chronic Care Management (CCM) requirements

If you have any questions about these services, don’t hesitate to contact us:

 Clinical-Community Program Linkages

The goal of Clinical-Community Program Linkages (CCPL) is to develop sustainable and scalable pathways from the clinical environment to evidence-based intervention programs.

CCPL aims to:

  • Collaborate with providers and colleagues to increase evidence-based intervention program referrals
  • Support clinicians and worksites to offer evidence-based intervention programs
  • Increase patient participation with evidence-based intervention programs

In an effort to create an efficient connection with these programs, collaborating providers can leverage a physician portal provided by the Quality & Technical Assistance Center of New York (QTAC-NY).

Evidence-Based Interventions

CCPL assists with generating clinical referrals and setting up workshops for the following evidence-based intervention programs:



Patients Referred


NYC Practices Who Referred Patients to an EBI Program


Lifestyle Coaches Trained


Workshops Hosted by Collaborating Organizations

The Quality & Technical Assistance Center of New York (QTAC-NY)

The Quality & Technical Assistance Center of New York (QTAC-NY) Compass Portal is an easy and free online registration and referral tool. Through QTAC-Compass, providers/physicians in clinical settings can refer and enroll their patients into a variety of evidence-based interventions.
Benefits of Referring through Compass by QTAC-NY

  • Ability to directly register patients/participants for programs in real time
  • Patients/participants can choose classes from a variety of providers at a variety of locations
  • If a patient/participant attends a workshop, the provider/physician will receive automated feedback regarding the patient’s/participant’s attendance, physical activity, and weight loss
National Diabetes Prevention Program

The National Diabetes Prevention Program (NDPP) is a Centers for Disease Control and Prevention (CDC) recognized evidence-based lifestyle change prevention program for adults with prediabetes (i.e., adults who have not been diagnosed with diabetes, excluding gestational diabetes).

The program consists of 16 weekly sessions of core classes at 1 hour per week and is followed by monthly maintenance sessions for the combined duration of one year. The classes are facilitated by a certified lifestyle coach who follows a CDC approved curriculum including concepts related to physical activity, coping mechanisms, healthy eating, and stress management.

The overall objective of the NDPP is for participants to lose at least 7% of their body weight and adopt healthier habits into their lifestyles.

Diabetes Self-Management Program

The Diabetes Self-Management Program (DSMP), developed by Stanford University’s Patient Education Research Center, is designed to assist patients in managing type 2 diabetes.

The DSMP teaches self-managed lifestyle change and coping strategies to enable participants to manage their diabetes, medications, and increase physical activity levels.

Patients with type 2 diabetes attend the workshop in small groups for 2½ hours per week, for six weeks. Workshops are facilitated by two trained leaders, one or both of whom is a peer leader with diabetes.

Chronic Disease Self-Management Program

The Chronic Disease Self-Management Program (CDSMP), developed by Stanford University’s Patient Education Research Center, is designed to assist patients in managing their chronic or ongoing health condition.

The CDSMP teaches self-managed lifestyle change and coping strategies to enable participants to manage their health condition(s), medications, and increase their physical activity levels.

Patients with different chronic health conditions attend the workshop in small groups for 2½ hours per week, for six weeks. Workshops are facilitated by two trained leaders.

Referring to evidence-based intervention programs is free, easy, and aligned with many of NYC REACH’s Quality Improvement initiatives.

Quality Improvement Projects

NYC REACH’s quality improvement projects introduce innovative system changes that promote disease prevention and control through the following actions:
  • Improve blood pressure control among hypertensive patients
  • Deliver smoking cessation interventions
  • Reduce the number of patients with uncontrolled diabetes
  • Reduce the prevalence of diabetes by increasing participation in the National Diabetes Prevention Program
  • Adopt and use health information technologies
  • Transform practices to achieve federal and state-driven initiatives for advanced primary care models

September 2014 – September 2018

Join the BEAT

Join the BEAT’s goal is to integrate community-based programs and resources with medical practice-based quality improvement to promote hypertension control and diabetes prevention. The program has an emphasis on neighborhoods within areas of the District Public Health Offices and Southeast Queens. BEAT stands for:

  • Be Active
  • Eat Healthy
  • Act on Your Cardiovascular Risks
  • Take Your Prescribed Medication

September 2013 – June 2018


NYC Care Calls helps patients control their diabetes through consistent telephonic interventions intended to promote long-term behavioral change. Topics discussed during these telephonic self-management support calls include:

  • Medication Adherence
  • Healthy Eating
  • Physical Activity
  • Community Resources

This project is a partnership with the Albert Einstein College of Medicine.

Began September 2015

Public Health Detailing Action Kits

NYC REACH, in collaboration with the Bureau of Chronic Disease Prevention & Tobacco Control, is involved with the development and dissemination of Public Health Detailing Action Kits. These kits, made up of clinical tools and resources for both patients and providers, promote evidence-based best practices and chronic disease management. Some topics discussed by the detailing action kits include:

  • Smoking Cessation
  • Diabetes
  • Hypertension
  • Colon Cancer

Click here for more information on these and other detailing action kits. 

June 2015 – May 2019

HealthyHearts NYC

HealthyHearts NYC aims to improve cardiovascular disease prevention and treatment in primary care by focusing on the ABCs of cardiovascular care:

  • Aspirin as Appropriate
  • Blood Pressure Control
  • Cholesterol Management
  • Smoking Cessation

Healthy Hearts is a partnership with NYU Langone Medical Center (NYULMC) and the Community Health Care Association of New York State (CHCANYS).